Building a customer support voice bot? Test it against real benchmarks first
A voice bot can handle 100 test calls without an obvious failure and still fall apart during its first busy Monday. Customers interrupt. They mumble...
AI
What makes a testing tool ‘AI-powered?’ (And how to spot the real thing)
Many software testing platforms describe themselves as AI-powered, but the term can mean different things depending on the product. Some tools genuinely use artificial intelligence...
AI works best when it assists, rather than replaces
In 1974 I witnessed a 3-year-old girl receiving a calculator as a gift. I suggested it was a disservice, as the girl couldn’t already do...
State senator says new data center laws will protect consumers
REGION — Gov. Gavin Newsom signed two laws Monday that feature “some of the strongest rate payer protections and environmental protections from data center costs...
Creating dreamlike scenes from creative prompts
Dreams don’t follow rules. Physics behaves strangely. Time jumps around. Emotions manifest visually. People transform into other people. Spaces shift without explanation. Yet somehow it...
Escondido temporarily bans new AI data centers
ESCONDIDO — The city has temporarily banned new artificial intelligence data centers while staff studies their potential effects and develops recommendations for regulating such facilities....
Seedance 2.0 and Seedance 2.5 explained: Everything you need to know
With AI, producing video content is becoming much simpler, with the potential to create video content from just a few simple words. But two of...
Encinitas fintech group Hamachi partners with Modelist
ENCINITAS — Hamachi, an Encinitas-based financial technology company focused on regulatory-compliant artificial intelligence for wealth managers, announced a partnership with Modelist to provide AI-powered portfolio analysis...
The great AI FAQ
“I’m thinking of having ChatGPT write my book.” It’s a comment I hear every few weeks, and if you’re seriously considering the option, I wish...
How local businesses can beat Google and AI algorithms
For years, businesses focused on “beating” Google through search engine optimization. Now, with AI-driven results reshaping how customers discover brands, the game has changed again....
AI search is changing how customers find your business
For more than two decades, businesses focused on one primary digital goal: ranking on the first page of Google. Traditional search engine optimization (SEO) was...
Artificial intelligence answering non-emergency sheriff’s calls
REGION — Non-emergency calls to the San Diego County Sheriff’s Office will be answered by an artificial intelligence processing system beginning this weekend, an effort...
Carlsbad Unified school board debates AI in classrooms
CARLSBAD — The Carlsbad Unified School District is working to address how artificial intelligence should be used in academic settings. The school board approved a...
Digital 101: Are my marketing tactics already outdated?
You’ve probably noticed something strange lately. That billboard you paid for? Hard to know if anyone even saw it. Your Facebook page? It gets fewer...
Digital 101: Does using AI in marketing put customers at risk?
That’s the voice in the back of your mind, isn’t it? What happens to my customers’ data when I run ads through AI tools? Is...