Cox delivering network of the future
When Oceanside resident Ingo Hentschel was named Cox Communications’ new senior vice president and region manager for California last year, the congratulations came rushing in from employees who had worked with him since his early days at Cox, where he started his career as a field technician 30 years ago.
In his current role, Hentschel oversees day-to-day operations for the company’s California region, which includes San Diego, Orange County, Palos Verdes and Santa Barbara. He’s also responsible for 1,700-plus employees dedicated to serving customers and their community.
A former crew chief in the United States Marine Corps, Hentschel is no stranger to serving others. Prior to joining Cox, he proudly served in the U.S. Marine Corps from 1985-93 at Naval Air Station Pensacola in Florida, Marine Corps Air Station at Kaneohe Bay in Hawaii, and Marine Corps Air Station Tustin in California.
He brought that commitment to service and excellence from the military to Cox, where he has held various leadership roles over the years.
Technology has changed the world dramatically in the three decades that Hentschel has been with the company, and he has had a front-row seat to the evolution of Cox from a TV cable provider to a technology company that powers today’s smart homes, businesses, and communities.
When he joined Cox in 1992, Hentschel was installing cable television in homes. That was soon followed by roles that helped bring telephone service and high-speed internet to customers at a time when the internet wasn’t yet a household word.
Today, Cox’s portfolio also includes Cox Homelife security and automation, Cox Panoramic Wifi, and streaming services on Cox’s Contour video service. In addition, through Cox Business, the company meets the technology needs of commercial customers such as hospitals, hotels, school districts and businesses of all sizes.
“As a customer, Cox Homelife is my favorite product because it gives me control, convenience and the ability to keep an eye on my home – and protect it – through my cell phone and other personal devices,” said Hentschel. “Homelife has 24/7 professional monitoring to notify customers and the authorities if the need arises. I really love that we can provide a solution that helps customers protect the things they value.”
In addition to the security features, Cox Homelife also provides smart home functionality such as controlling the thermostat and porch light with your smartphone. And customers who have Contour and Homelife can say “Show the driveway camera” into their voice remote control to check their Homelife camera on their television from the comfort of their couch.
Delivering the latest and greatest technology to homes, businesses and communities takes a great deal of investment, not only in building a broadband network, but also in maintaining and upgrading it.
Hentschel added that Cox has been investing a significant amount in its network nationwide ($15 billion over 10 years) to continue rolling out new products and services to meet the needs of customers and the community now and in the future.
“In my three decades with Cox, it’s been incredible watching the evolution of technology and how that has changed how we live and work,” said Hentschel. “Technology will keep evolving, and Cox will continue to evolve with it.”
For more information, go to cox.com or visit a Cox Solutions Store in North County for a live demo of Homelife, Contour and other products.
Cox Solutions Stores
Hours: 10 a.m. to 6 p.m., Mon.-Fri.; 10 a.m. to 2 p.m. on Saturdays; closed Sundays.
• Oceanside – Mission Marketplace, 461 College Blvd Suite 101.
• Escondido – Escondido Promenade, 1264-A Auto Park Way.
Read more profiles: Faces of North County 2022.